Remote Desktop may suddenly become unavailable for a number of reasons. The most common one being that the server has been shut down or not fully booted. Wait a few minutes and then try to connect via Remote Desktop again. If Remote Desktop has been unavailable for several minutes, a firewall or network configuration may be misconfigured. The following steps show how to resolve these problems.
Create and log into a new command prompt channel as the administrator user.
If you are still having problems connecting via Remote Desktop, there are other possible reasons:
- You have multiple IPs and are trying to connect via an IP that has not been added to the server or a hostname that does not resolve to the correct IP address.
- Another software firewall that was manually installed may be blocking the connection.
- The external firewall configurable through the 1&1 Control Panel may be blocking the connection.
- Terminal services or other services that Remote Desktop rely on may have failed to start.