There are many reasons why a server may become inaccessible. If your websites are down, the server does not ping and the server is not reachable via Remote Desktop, it may be due to one of the following:
The following steps will inform you of the server's current state.
If your server is still inaccessible, your server may have been locked due to a billing or abuse issue. Please check your E-mail for any correspondence from 1&1. If you have not been contacted regarding a lock of the server, please call our Dedicated Server Support Team.