1and1 Help Centre Categories

print article

Create a Catch-All E-Mail Account

Follow the steps below to set up a catch-all e-mail account to receive e-mails sent to non-existent accounts at your domain.

A "catch-all" e-mail address is simply an e-mail address that will receive e-mails that have been sent to a non-existent account at(@) your domain. This means that if John@Smith.co.uk and Bob@Smith.co.uk are the only e-mail accounts created and someone mistakenly tries to send a mail to Robert@Smith.co.uk, this e-mail would be delivered to the catch-all address if one is set up. If no catch-all e-mail address is set up, then the e-mail would simply be returned to the sender with a message that it is not deliverable because no such e-mail account exists.

With a catch-all e-mail account set up, John@Smith.co.uk and Bob@Smith.co.uk will continue to only receive e-mails that are addressed to them and will not receive any mail addressed to non-existent accounts like the catch-all e-mail.

A catch-all e-mail address can be made by using an asterisk(*) as the account name such as *@Smith.com.

Step 1
Log in to the 1&1 Control Panel using your Customer ID OR domain name and your password.

If you have only one package, you will land on the Administration page. If you have more than one package, select the package in question to reach its Administration page.
Package overview
Package overview

Step 2
Click the Manage E-mail Addresses link from the Mail panel.
Manage E-mail Addresses
Manage E-mail Addresses

Step 3
Select the domain name you want use for the account from the drop-down menu and then click the Create button to proceed.
Manage e-mail addresses home page
Manage e-mail addresses home page
Step 4
Select the mailbox type by clicking the Set up mailbox button under either the 1&1 WebMail or 1&1 Mail Business. Additionally, it is recommended to check the small box in order to activate virus protection and to set up a spam filter. Select Mailbox menu
Select Mailbox menu
Step 5
Input an asterisk (*) for the E-mail address and choose a domain or subdomain from the drop-down list.

Choose Mailbox or Forward from the Type drop-down box.

Then, complete the remaining fields.

When finished, click the OK button. scr_catchall_email_02.png

For additional information, you may want to reference: