1and1 Help Centre Categories

print article

E-Mail Delivery while a Domain is Locked

If your domain is locked due to billing issues, any E-mail sent to your domain during that time period will be sent back to the original sender and will be marked as undeliverable.

As soon as the amount invoiced is debited from your account, your domain will be unlocked and you will be able to receive E-mails again.

For additional information, you may want to reference: