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Retrieve a Forgotten Password when the E-Mail Address is Invalid

Find out how to retrieve your password when you have an invalid E-mail address.

Step 1
Log in to your 1&1 Contract Page. 1&1 Contract Page
1&1 Contract Page

Step 2
If you have forgotten your account password, simply click Next under Forgot your password? and you will be redirected to the password reset page. 1&1 Contract Site
1&1 Contract Site
Step 3
Enter your Account Number in the appropriate field and a password reset link will be sent to the E-mail address linked to your account. Forgot password page
Forgot password page

If you have not received the E-mail, you can contact our support department with your support pin/ answer several security questions if you do not have it. Alternatively, you can also complete the Change of E-mail Address form with proof of identity (such as a driver's licence) if you do not have the password.

For additional information, you may want to reference: