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Undo a Cancellation

Learn how to void a cancellation request and prevent your 1&1 package or feature from being cancelled.

In certain instances a cancellation can be reversed. This depends largely on how long ago the cancellation was submitted. Recent cancellation requests can usually always be undone.

Step 1
Log in to your 1&1 Contract Page. 1&1 Contract Page
1&1 Contract Page

Step 2
Click on Cancellation status, which you can find at the top of the page. 1&1 Contract homepage
1&1 Contract homepage
Step 3
From the list of cancellation requests, select Reverse cancellation next to the desired cancellation task. If this link is not shown, please contact Support to see if the cancellation request can be voided. Cancellation Status page
Cancellation Status page
Step 4
You can now see that you have successfully reversed a cancellation. Click on Back to overview to review the changes made. Confirmation page
Confirmation page
Step 5
The overview page has been updated to show that the cancellation request you placed has been voided. Updated overview page
Updated overview page
For additional information, you may want to reference: