1and1 Help Centre Categories

print article

Termination of a Contract After a Non-Renewal Request

As soon as a we receive a customer's termination letter/fax, we set the account to be closed 7 days after the date we process the request. This period allows us to reverse the termination should it have been an error on the customer's part.

The account is still active at this stage and this is why a small charge may be incurred. Domain names will not be charged if terminated before the renewal date.

For additional information, you may want to reference: