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Debit the Invoice Amount Again

This article describes how you can have the invoice amount debited again after a failed trial.

Follow the steps below to review your chosen payment method to have the invoice amount debited again. Your account may freeze or lock if we are unable to debit the invoice amount.

Please note:
For security reasons we will not change your payment details/ address over the phone. These changes must be done through your 1&1 Control Panel.
Step 1
Log in to your 1&1 Control Panel and select the relevant package.
Step 2
A list of your invoices is displayed. If a charge for an invoice has failed, you will see an indication of this above the list. Click the Update payment data button to proceed. Invoice list
Invoice list
Step 3
Select a Payment Method.
Credit Card

Click Credit Card and verify that the current details refer to a valid credit card and that the expiry date has not been exceeded. Or enter the credit card and address information required for a valid credit card. When you are finished, click Save.
Payment Method menu
Payment Method menu

Click PayPal and read through the information provided on the page to familiarise yourself with the steps needed to authorise payment via PayPal. If PayPal is already your chosen payment method, ensure that your account limit is correct and that you have sufficient funds in your account. When ready, click Go to PayPal to log into PayPal.
Payment Method menu
Payment Method menu
Direct Debit

Select the Direct Debit option. Then enter your Account Number, Sort Code and tick the box to acknowledge that you are the account owner. Then, click Finish. Payment Method menu
Payment Method menu
Please note:
Only when your payment and account details are correct and valid, can we debit the amount again. This will occur within 2-3 days.
For additional information, you may want to reference: