1and1 Help Centre Categories

print article

Refund for Terminated Packages

Once a package is terminated, a refund invoice is generated and sent to you via E-mail. This process may take up to 7 days. Next, the refunded money is sent back to the associated credit card within 14 days of the date that the refund invoice was created.

A refund will be credited back to your bank account within 21 days of termination. Should any problems arise, or should you have any questions, please contact the Billing Department.

For additional information, you may want to reference: