When you ordered your package you also ordered the software package with it. S&H for the software is £3.49 + VAT. For technical reasons this amount does not show up on your main invoice. However, there is a separate invoice included in the software shipment. Your credit/debit card usually is debited in one lump sum of package price/domain(s) + S&H of the software.
If you have any questions regarding your bill please contact our Billing Team.