1and1 Help Centre Categories

print article

Update the E-mail Address on Your Account

Learn how to update the primary e-mail address we use to contact you about your account through the 1&1 Control Panel

It is important to keep your e-mail address up-to-date so that you can be reached regarding important details about your account. When updating your e-mail address, please use an e-mail address that is not associated with any domain in your package.

For example, if the domain 1and1help.co.uk is in your 1&1 packages, please do not use an e-mail account in the form of "user@1and1help.co.uk" as your contact e-mail address in the 1&1 Control Panel.

This way, if any problem occurs with your package or domain, we are still able to reach you at an e-mail address that is not linked with the package or domain that may be experiencing trouble.

Step 1
Log in to your 1&1 Control Panel and select the relevant package.
Step 2
From the My Account panel, click on Address.
Account Management panel
Account Management panel
Step 3
Update your contact details on this page and when you're done, click the Confirm contact details button to save your changes. Address menu
Address menu
For additional information, you may want to reference: