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Request Change of Account Ownership

There are a number of reasons why you might request a change of account/domain ownership. Staff changes in your company, sale of the business, a new corporation officer and even a significant other claiming ownership may all lead to disputes over an account/domain name.

To process this request you need to call our support team who will talk you through the necessary verification requirements. Once verified, our support team will then make the changes on your account for you. Their telephone number is 0333 336 5691.

Please note:
We are unable to process change of ownerships on accounts if payments are outstanding and/or the account is unverified. Please therefore ensure all payments are up to date and you are able to verify the details of the account before contacting us.
Account is in a Corporate Name

If the account is in a corporate name and the complainant can provide clear evidence of ownership and authority to act on behalf of the corporation, 1&1 can often make the transfer without the consent of the customer.

1&1 will request documents showing that the individual contacting 1&1 is empowered to act on behalf of the corporation and that the corporation is the owner of the account or domain name.

Required documentation may include:
  • Minutes of the board meeting or operating agreement showing that the person is an officer.
  • Letter from an officer of the corporation authorising a third party to act on behalf of the corporation (for webmasters or other third parties).
  • Letter from an attorney for the corporation stating the individual is an officer or is otherwise authorised to act on behalf of the corporation.
  • Records showing that the corporation registered or paid for the domain name or is otherwise legally entitled to the name.
Please note:
Include the business name as part of the account registration when registering a domain/account for a corporation or business as it will help with future transfers.
Account is in a Personal Name

If the account is in a personal name, the customer must consent to the transfer or the dispute must be resolved by the parties themselves. If there are indications that the site is being misused, 1&1 reserves the right to shut the site down pending resolution of the dispute between the parties.